Shipping policy

SHIPPING POLICY

Last updated: 7 August 2026

Junie (Santiago Callander, trading as Junie, ABN 15 370 293 487) ships to addresses within Australia. This policy explains how long your order takes, what it costs, and what happens if something goes wrong.

Nothing in this policy excludes, restricts or modifies any consumer guarantee, right or remedy you have under the Australian Consumer Law.

WHERE WE SHIP

We currently ship to all Australian states and territories, including PO Boxes and Parcel Lockers.

We do not currently ship outside Australia. If you are ordering from overseas, please contact us at getjunie@gmail.com before placing your order.

HOW LONG DELIVERY TAKES

Order processing: 1-2 business days
Transit time: 7-12 business days
Total estimated delivery: 8-14 business days from the date you place your order

Business days are Monday to Friday, excluding Queensland public holidays. Orders placed on a weekend or public holiday begin processing on the next business day.

Deliveries to remote and regional areas, including parts of the Northern Territory, far north Queensland, and remote Western Australia, may take longer than the times above.

These timeframes are estimates based on our carriers' current performance. They are not guaranteed, and they can be affected by carrier delays, weather events, peak periods such as Black Friday and Christmas, and other circumstances outside our reasonable control.

If your order has not arrived within the estimated timeframe, you are entitled to a remedy under the Australian Consumer Law where goods are not supplied within a reasonable time. Contact us and we will resolve it.

SHIPPING COSTS

Shipping is free on all orders within Australia. There is no minimum spend and no surcharge for remote or regional addresses.

All prices displayed on our website are in Australian dollars. Shipping costs are calculated and shown at checkout before you pay, so there are no surprises after purchase.

TRACKING

Once your order is dispatched, we will email you a tracking number and a link to follow your parcel.

Please allow up to 72 hours after dispatch for tracking information to become active. It is normal for tracking to show no movement for several days while a parcel is in international transit.

If your tracking has not updated for more than 10 business days, contact us at getjunie@gmail.com and we will investigate with the carrier.

DELIVERY ADDRESSES

Please check your delivery address carefully before completing your order. We are unable to redirect parcels once they have been dispatched.

If you need to correct an address, email getjunie@gmail.com within 12 hours of placing your order and we will do our best to update it before dispatch.

If an order is returned to us as undeliverable because an incorrect or incomplete address was supplied at checkout, we will refund the value of the goods less the original shipping cost, or re-ship at your cost.

PARCELS THAT ARE DELAYED, LOST OR DAMAGED

If your parcel is significantly delayed, contact us and we will lodge an enquiry with the carrier on your behalf.

Where a parcel is confirmed lost in transit, we will resend your order or issue a full refund, at your choice.

If your parcel arrives damaged, contact us at getjunie@gmail.com within 14 days of delivery with photographs of the item and its packaging, and we will arrange a replacement or refund. See our Refund Policy at www.getjunie.com.au/policies/refund-policy.

Where tracking confirms delivery to the address you provided but you cannot locate the parcel, we will assist you in lodging an enquiry with the carrier. We are not responsible for parcels stolen after confirmed delivery. If you are concerned about parcel theft, we recommend using a Parcel Locker or a work address.

RISK AND TITLE

Risk of loss or damage passes to you when the goods are delivered to the address you provided. Where goods are lost or damaged in transit before delivery, we will resend or refund as set out above.

DELIVERY PARTNERS

Orders are dispatched from our fulfilment partners and delivered within Australia by Australia Post or a comparable courier. The carrier used may vary depending on your location.

CONTACT

Questions about shipping or a specific order:

Junie
Santiago Callander, trading as Junie
ABN 15 370 293 487
Email: getjunie@gmail.com
Postal address: 75 Digger Street, Cairns North QLD 4870, Australia

We respond within 2 business days, Monday to Friday.