Refund policy
Returns & Refund Policy
Last updated: 6 August 2026
This policy applies to all orders placed through www.getjunie.com.au, operated by Santiago Callander, trading as Junie, ABN 15 370 293 487 ("Junie", "we", "us").
Nothing in this policy excludes, restricts or modifies any consumer guarantee, right or remedy you have under the Australian Consumer Law or any other applicable consumer protection law.
30-day returns
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a change-of-mind return, your item must be in the same condition that you received it — unworn, unwashed and unused, with any tags and hygiene seals intact, and in its original packaging. You'll also need your order number or proof of purchase.
Because our products are worn in direct contact with the skin and feet, items returned worn, washed, marked or with a broken hygiene seal cannot be resold and will not be accepted for a change-of-mind refund. This does not affect your rights if an item is faulty — see Damages and issues below.
How to start a return
Contact us at getjunie@gmail.com with your order number, the item you wish to return, and the reason. Include photographs if the item is faulty, damaged or incorrect.
We'll reply within 2 business days with a return authorisation number and the return address.
Please do not send anything back before contacting us. Items sent back without first requesting a return will not be accepted, and we cannot refund parcels sent to an address we have not provided to you in writing.
We recommend using a tracked postage service. You remain responsible for the item until we receive it.
Who pays for return postage
- Change of mind — you cover the cost of return postage. Original shipping charges are not refunded.
- Faulty, damaged, incorrect or not as described — we cover it. We'll send you a prepaid return label or reimburse reasonable postage costs against a receipt.
Damages and issues
Please inspect your order on arrival and contact us at getjunie@gmail.com within 14 days of delivery if the item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and make it right.
Where a fault is confirmed, you are entitled to a repair, replacement or refund. Where the failure is major, the choice of remedy is yours.
Exceptions / non-returnable items
The following cannot be returned for change of mind:
- Items returned worn, washed, altered, damaged, or with a broken hygiene seal
- Items requested after the 30-day window has closed
- Items returned without a return authorisation number
- Gift cards
- Free gifts and promotional bonus items
Items purchased on sale or at a discount can be returned for change of mind under the same conditions as full-price items, unless clearly marked "Final Sale" at the time of purchase.
Sale items, final sale items and gift-with-purchase items are still covered by the consumer guarantees below if they are faulty, damaged or not as described. These exclusions apply to change of mind only.
Get in touch if you have questions about your specific item.
Exchanges
The fastest way to get what you want is to return the item you have and, once the return is accepted, place a separate order for the item you want. Stock cannot be reserved while a return is in transit.
Cancellations and address changes
Orders move to fulfilment quickly. If you need to cancel or correct a delivery address, email getjunie@gmail.com within 12 hours of placing your order. We'll do our best, but we can't guarantee changes once an order has been dispatched.
If an order is returned to us as undeliverable due to an incorrect address supplied at checkout, we'll refund the value of the goods less the original shipping cost, or re-ship at your cost.
Delayed or lost parcels
Delivery estimates are estimates only. If your order hasn't arrived within the estimated window, contact us and we'll investigate with the carrier. Where a parcel is confirmed lost in transit, we'll resend or refund in full, at your choice.
Refunds
We'll notify you once we've received and inspected your return and let you know whether the refund was approved.
If approved, you'll be refunded to your original payment method within 10 business days. We cannot refund to a different card, account or person. Your bank or card issuer may take further time to post the refund to your statement.
Refunds are issued in the currency your order was charged in. We're not responsible for differences caused by exchange rate movements or foreign transaction fees charged by your bank.
If more than 15 business days have passed since we approved your refund and you haven't received it, contact us at getjunie@gmail.com.
Your rights under consumer law
Australia
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
The remedies described in this policy are offered in addition to these rights, not instead of them.
New Zealand
Where you purchase as a consumer, our goods come with guarantees under the Consumer Guarantees Act 1993 that cannot be excluded.
United Kingdom
If you are a consumer in the UK, you have a statutory right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 to cancel your order within 14 days of receiving the goods, for any reason and without justification, and to receive a refund within 14 days of us receiving the goods back. You also have rights under the Consumer Rights Act 2015 regarding goods that are not of satisfactory quality, fit for purpose or as described. Our 30-day policy is offered in addition to these rights.
European Union
If merchandise is shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, the item must be in the same condition you received it, unworn and unused, with tags and hygiene seals intact, and in its original packaging. You'll also need proof of purchase.
United States and Canada
Your rights under applicable federal, state, provincial and territorial consumer protection laws are unaffected by this policy.
Product information
Sizing guidance, measurements and product images are provided in good faith as a guide only. Minor variations in colour, measurement and finish are normal and do not constitute a fault.
Our products are general comfort and apparel items. They are not medical devices, and we make no therapeutic, diagnostic or curative claims about them. Individual experience varies, and an item is not faulty solely because your personal experience of it differs from your expectations. If you have a medical condition affecting your feet or legs, please consult a qualified health practitioner before use.
Before you dispute a charge
If something has gone wrong with your order, please contact us first at getjunie@gmail.com. We aim to resolve issues quickly and directly, and we can almost always fix it faster than a bank dispute can.
Contact us
Junie — Santiago Callander, trading as Junie, ABN 15 370 293 487 Email: getjunie@gmail.com Postal address: 75 Digger Street, Cairns North QLD 4870, Australia We respond within 2 business days, Monday to Friday.
We may update this policy from time to time. The version in force when you place your order is the version that applies to that order.